Administration and Office Management for Female Professionals

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

By the end of the course, participants will be able to:

• Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
• Utilize excellent communication skills to be even more impactful in the workplace
• Structure their workload for optimal performance and results, using effective time management strategies
• Build effective relationships with direct managers by adapting to different working styles
• Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

• Time Management
• Communication Skills
• Listening Skills
• Emotional Intelligence
• Presentation Skills
• Office Management
• Office Administration