Employee Relations: Roles and Responsibilities

The course is divided into independent modules tapping on the function of the employee relations profession. Role plays, group activities and cases are included for each module to strengthen participants’ ability to transfer the knowledge into the work environment. A small portion of the course time is used to debunk some myths and trends related to the function. Awareness building, skill building and reflection times are carefully designed to ensure the right impact.

By the end of the course, participants will be able to:

• Define employee relations as a function and list its main roles within human resources
• Manage employee files and records as per local labor laws and regulations
• Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
• Apply objective means of morale measurement and enhancement to improve employee morale
• Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly

Employees in the functions of employee relations, human resources or personnel and administration who are directly or indirectly responsible for providing support services to internal customers within the organization.

• Administration
• Employee welfare
• HR operations
• Decision making
• Applying expertise and technology
• Deciding and initiating action
• Following instructions and procedures
• Achieving goals and objectives