Performance Management: Setting Objectives and Conducting Appraisals

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

By the end of the course, participants will be able to:

• Define performance management, its objectives and various responsibilities
• List the main phases in a performance management cycle and how to manage each for optimum results
• Develop tangible and intangible measures of performance
• Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
• Define coaching and list the 5 steps for conducting optimal coaching sessions
• Conduct effective performance appraisal meetings
• Identify ways of rewarding and recognizing employees

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

• Deciding and initiating action
• Presenting and communicating
• Analytical thinking
• Applying expertise and technology
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives