Communication and Relationship Management Skills

This course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management. The course also uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, and self-evaluations.

By the end of the course, participants will be able to:

• Understand the role of trust in building successful relationships
• Identify, analyze and engage stakeholders – the power / interest matrix
• Recognize the role of context when communicating and building relations with others
• Identify and pursue relationship opportunities that bring value and achieve results
• Develop, manage and nurture relationships – moving from transactional to transformational
• Expand and broaden the network of influence and success

Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.

• Building trust based relationships
• Influencing others
• Listening
• Interpersonal communication
• Creative thinking and problem solving
• Presenting ideas
• Building convincing business cases
• Thinking win / win
• Influencing others
• Seeking input and different perspectives