SBS Endorsed - Process Management: Mapping and Improvement

This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through actual case studies and scenarios. Lectures, group discussions, and presentations will achieve the learning objectives.

By the end of the course, participants will be able to:

• Define processes and their importance for the proper functioning of an organization

• Identify the international standards for approaching processes

• Examine various methodologies for process assessment and re-engineering

• Generate process analysis charts and process maps for improvement

• Justify the need to measure processes as an improvement tool

Individuals involved in improvement projects, identification of processes, work design, productivity improvement, or quality auditing initiatives.

• Process mapping
• Process improvement
• Applying Lean
• Process measurement
• Benchmarking