Strategic Quality Management

This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.

Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.

By the end of the course, participants will be able to:

• Define quality and strategy concepts highlighting the main components of quality strategic planning
• Analyze the current quality situation to draft  vision and mission statements
• Generate strategic goals and objectives for their quality department
• Evaluate strategies and draft an operating plan
• Examine how to measure the success of a quality strategy 

All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

• Strategic planning
• Quality management
• Management and planning
• Understanding controls and Key Performance Indicators (KPIs)
• Understanding quality frameworks